NetGate Policies & Governance
A dynamic and innovative company specialising in cutting-edge programming and digital marketing solutions — committed to operating with transparency, accountability, and integrity.
NetGate
Our Policies
Each policy below describes how we operate, protect our clients, and uphold our standards across the business.
Privacy Policy
Our dedication to data security is absolute. Review our privacy policy for insights on how your information is protected.
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Terms and Conditions
Familiarise yourself with the comprehensive terms and conditions governing the use of our services and products.
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Code of Conduct
Our code of conduct outlines the ethical and professional standards we uphold in our business practices.
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Compliance
Learn about our rigorous compliance protocols ensuring our operations adhere to industry regulations and standards.
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Legal Notices
Essential legal information, including detailed notices, pertaining to the use of our website and services.
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Ethics and Integrity
Ethics and integrity are at the heart of NetGate's operations. Discover how we uphold these principles in our daily activities.
Read more about Ethics and IntegrityOur compliance commitments
NetGate is an Australian-registered business and operates in line with the Australian Privacy Principles set out under the Privacy Act 1988, the Australian Consumer Law, and the Spam Act 2003. Our work for clients in regulated sectors — health, financial services, education, and government suppliers — is delivered with an additional layer of process designed to satisfy sector-specific obligations such as record retention, accessibility (WCAG 2.1 AA where applicable), and consent management.
Where a project touches payment data, we deploy on infrastructure and integrations that align with PCI DSS expectations, and we work with vetted gateway providers rather than handling card data directly. If your engagement requires a specific compliance framework or formal sign-off from your legal team, we accommodate that during scoping.
How we handle your data
Client data — including site analytics, customer records held in tools we manage, and any creative or strategic assets shared during a project — is treated as confidential by default. Access is limited to team members directly involved in your engagement, credentials are stored in a managed secrets vault rather than spreadsheets or shared documents, and we operate a least-privilege model for third-party tools.
When an engagement ends, we follow a structured offboarding: ownership of code repositories, domains, hosting, analytics properties, and creative source files transfers to you, and any internal copies we no longer need are removed in line with our retention schedule. You can request a full account of where your data sits at any time.
Working with us — what to expect contractually
Each engagement begins with a written scope of work that lists deliverables, milestones, payment terms, and the basis on which changes will be handled. We are direct about what is and is not included so there are no surprises later. Standard agreements run under Australian law with jurisdiction in New South Wales, but we are happy to negotiate sensible amendments if your procurement team requires specific clauses.
Intellectual property assignment is straightforward: on full payment, custom work produced for your project is yours. We retain rights to underlying frameworks, libraries, and reusable components that pre-existed your engagement, and we are transparent about which third-party tools and licences carry their own terms. If anything in our standard agreements is unclear, ask — we would rather answer the question now than discover a misunderstanding mid-project.
Related Services
Awards and Recognition — Industry Accolades
Our journey in website development and digital marketing has been marked by milestones of achievement and recognition. Our commitment to excellence in Sydney and beyond has earned us accolades that we proudly share with our team, clients, and partners.
Learn more about Awards and Recognition — Industry AccoladesCareers at NetGate — Join Our Sydney Web & Marketing Team
Join the NetGate team and be part of a company that's reshaping the landscape of website development and digital marketing in Sydney and beyond. We're not just building websites and marketing campaigns; we're building futures.
Learn more about Careers at NetGate — Join Our Sydney Web & Marketing TeamCompany Overview — Sydney Web & Digital Agency
Innovating your digital world. A visionary in the realm of website development and digital marketing, NetGate has been at the forefront of digital innovation, transforming businesses in Sydney and beyond. Our journey is marked by a relentless commitment to excellence, cutting-edge technology, and a deep understanding of the digital landscape.
Learn more about Company Overview — Sydney Web & Digital AgencyCore Values — Innovation, Integrity, Excellence
Our core values are the guiding principles that shape our approach to website development, digital marketing, and client relationships. They are the essence of our identity and the key to our success in Sydney's competitive digital landscape.
Learn more about Core Values — Innovation, Integrity, ExcellenceLeadership Team — Meet NetGate's Co-Founders Sam & Roy
Our leadership team is lean by design — bringing clients closer to the people who actually build and optimise their digital presence. Co-founders Samer and Roy combine proven marketing expertise with technical precision, supported by Rachad's financial guidance and a trusted network of creatives.
Learn more about Leadership Team — Meet NetGate's Co-Founders Sam & RoyMission and Vision — Digital Excellence
At NetGate, our mission and vision are the cornerstones of our identity, guiding us in revolutionising the digital landscape for businesses in Sydney and around the world.
Learn more about Mission and Vision — Digital ExcellenceQuestions about our policies?
If you'd like clarification on any of our policies or governance practices, get in touch and we'll be happy to help.